What is your return policy?

Welcome to the JPPlus Resource Center!

Your resource for support for: Engraving | Sublimation | Toner Heat-Transfer | UV-LED & more!

To make a qualifying return, notify JPPlus Customer Service at service@jpplus.com or 800-869-7800 with an itemized list of products, invoice number, and the reason for the return.

Acceptable returned goods may be subject to a 15% restocking charge.

Return products will not be accepted without prior authorization from a Johnson Plastics Plus Customer Service Representative.

All equipment sales are final. Johnson Plastics Plus does not accept returns on printers, heat presses, ovens, and fabrication equipment.

Once opened, inks are not returnable. Ink dates within six months of expiration cannot be returned.

No return authorization or credit will be granted after (30) days from invoice date, or for returned material that is not in resalable condition.

SPECIAL ORDER, NON-STOCK ITEMS, CUSTOM FABRICATED ITEMS, CUSTOM IMPRINTED BADGES, OR ITEMS WHERE THE CUSTOMER ELECTED TO HAVE ADHESIVE APPLIED CANNOT BE RETURNED.