FAQ's and Information for Customer Service

Shipping FAQ’s

Our flat rate delivery program makes it economical to order the products you need from JPPlus.com. Orders 50 lb. and under will be shipped by way of ground for a simple flat rate to the lower 48 US states. Select equipment orders, drop ship orders, LTL shipments, orders that are international or shipping to Alaska, Hawaii, US territories, and APO/FPO addresses do not qualify for flat rate shipping.

Rates effective as of December 7, 2021.

Order Weight Commercial Ground Residential Ground
0-1 lb. $9.99 Flat Rate $12.99 Flat Rate
2-10 lb. $12.99 Flat Rate $15.99 Flat Rate
11-25 lb. $15.99 Flat Rate $18.99 Flat Rate
26-50 lb. $20.99 Flat Rate $25.99 Flat Rate

Orders will ship complete whenever possible from any of our 3 shipping locations. A handling fee equal to 50% of the flat rate will be assessed for any requested split shipments.

In-stock orders placed by 4pm local time (based on shipping location) ship same day.
All freight is F.O.B. Johnson Plastics Plus or shipping point unless otherwise noted. Shipping and handling charges will be added to your invoice. Drop shipments, hazardous materials, or special orders for non-stock items may incur additional charges.

Yes, web orders of $149 or more ship FREE!*

*Offer good on web orders totaling $149 or more before tax and after any applied promo codes shipped via ground shipping only. Offer excludes all equipment EXCEPT Flux lasers, Epson F170, Epson F570 and select mugs in single and case quantities shipped in the continental United States. Fabrication orders not placed through jpplus.com, drop-ship orders, international orders, and orders shipping to Alaska, Hawaii, US territories, and APO/FPO addresses are also excluded.

Items that do not qualify for free shipping are noted as such in cart. All items at the time of checkout must qualify for free shipping to receive free shipping on the order.

Weekend and holiday delivery is dictated by UPS and FedEx and is available to many locations. Customers can choose to have this service for their shipments for an extra charge as directed by the carrier.

Most orders are shipped within 24 hours and delivered within two business days. However, factors such as distance from the shipping location and weather can impact delivery times.

Once an order has shipped, your account will be updated with the shipper's tracking number. When logged in to your jpplus.com account, you can select the "My Orders and Tracking" drop-down under "My Account," or select "My Orders" from the menu on the right-hand side of the screen.

From there, select "View Details" on the order. The tracking number will be displayed at the top of that section. You can click on the tracking number to view full tracking details.

Yes, we ship internationally via UPS or FedEx.

When placing an order, either online or with one of our Customer Service Representatives, there is an option to pick up at one of our three locations during business hours (depending on local inventory). Not all items are available at all locations.

There are a few possible reasons why an order may not qualify for flat rate delivery. Flat rate shipping does not apply to select equipment orders, drop ship orders, or orders that ship to Alaska, Hawaii, US territories, APO/FPO or international destinations.

Additionally, orders do not qualify if the total shipment weight is more than 50 lbs.

Commercial shippers such as UPS and FedEx charge additional fees for any delivery to a residential address.

It's cheaper for carriers to service commercial addresses. Commercial addresses are typically in higher density areas, someone is usually available to accept the package, often there are multiple deliveries going to the same address, etc.

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Free Personalization Resources to Help You Create Like a Pro

Our free resources are here to help you create confidently! You’ll find everything from laser engraving ideas to sublimation heat press settings in our ever-expanding collection of blogs, how-to-videos, free artwork downloads, tech tips, and templates.

In addition to high-quality blanks, supplies, and equipment, our free resources help you work faster, learn new techniques, and take your personalization or signage business to the next level! Whether you’re looking for tips and tricks for sublimation, laser engraving, rotary engraving, UV printing, DTF, or DTG - you’ve come to the right place!

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New videos are uploaded regularly to keep up with new trends and technologies.

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