Resources

All of our locations are open 8am to 5pm local time, Monday through Friday (excluding holidays).
We offer phone and email support from 8:00am - 7:00pm EST and chat support from 9:00am - 5:30pm EST.

We have three locations across the United States:

• Findlay, OH
• Sparks, NV
• Carrollton, TX

When placing an order, either online or with one of our Customer Service Representatives, there is an option to pick up at one of our three locations during business hours (depending on local inventory). Not all items are available at all locations.

In addition, our Findlay, OH and Carrollton, TX locations have showrooms that are open during business hours (8am to 5pm local time). To schedule an in-person demo at one of these locations, please click here to schedule a demo.

We offer phone and email support:

Email: service@jpplus.com
Chat: Click on the "Chat" icon on the lower right of any page on jpplus.com
Phone: 800-869-7800

Our Advanced Support Team has years of experience working with technologies such as sublimation, laser engraving, heat transfer, UV-LED printing, rotary engraving and more. With extensive expertise and hands-on experience, they ensure seamless installations and provide effective solutions to complex technical issues. Their dedication to excellence helps deliver a smooth and reliable support experience for your business.

Our team of experts are available Monday through Friday, 8am to 5pm EST (excluding holidays).

Schedule an appointment
Schedule a demo

Resetting your password is easy! Once you're logged in to your account, click on "Account Information" on the right hand side. At the bottom of your account information is a "Change Password" check box. Select that, enter your current password in the designated box, and then select and confirm your new password.

If you've forgotten your current password, click on "Forgot Your Password" on the log-in page. A new, temporary password will be sent to the email address on file. Once logged in to your account with your temporary password, follow the instructions above to select a new password.

Go to "My Account" and select "My Orders and Tracking" from the drop-down menu; or select "My Orders" from the menu on the right-hand side of the screen. The "Order Status" column is the second from the right.

You can view your order status by logging in and selecting the "My Orders and Tracking".

When logged in, you can select the "My Orders and Tracking" drop-down under "My Account," or select "My Orders" from the menu on the right-hand side of the screen.

From there, select "View Details" on the order. The tracking number will be displayed at the top of that section. You can click on the tracking number to view full tracking details.

Customers will receive a separate pickup notice email when an order is ready for pickup. We ask that customers wait until they receive that pickup notice email before heading to our facility. Pickup emails will have a copy of the packing slip attached. When arriving at our facility, please show a copy of the pickup notice email to the attendant.

Orders are available for pick-up at our Findlay, OH, Reno, NV; and Carrollton, TX locations at the loading docks Monday - Friday, 9am to 5pm local time (excluding holidays).

You can easily view order history for a rolling 24 months. Please log in to your account under the "My Account" at the top of any page. Once logged in, you can either select "My Orders and Tracking" from the drop-down menu OR select "My Orders" or "Previously Ordered" from the menu on the right side of the screen.