ColorFusion Sublimation Ink for Sawgrass Printer Average Customer Rating:

3 Reviews

  1. Same Issue - Ruined my printer 2 people found this helpful

    THIS IS NOT SAWGRASS APPROVED INK. This is JPPlus's own branded ink that they say is "compatible" with Sawgrass but it's not. I've only ever bought Sawgrass's Sublijet Ink for my printer from Jpplus, but all of a sudden it was not available and this ink was. I assumed that the box was just rebranded. Now my printer is printing everything YELLOW. Tried to re-install, fix and anything else I could think but once I went back to the website to investigate, there is a disclaimer now stating this ink is not compatible with Sawgrass's Print Manager/Print Utility. There is no way to fix it because I can't really bleed the bad ink out of the printer so I had to buy a completely new printer and Sawgrass approved ink from a different vendor.

    Response from JPPlus

    Thank you for your review, Carrie. We're so sorry that it was not clear that this is not the same as Sawgrass ink! You are correct that we did not have a clear disclaimer about the ink when we first launched it. As soon as we realized that, we added the disclaimer you mentioned to the page to make it much clearer about how this ink works with Sawgrass printers. Our customer service department will reach out to you shortly to see what we can do to help you out.
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