I've spent the last year and a half going round with Uninet support after first communicating with jpplus and being referred to uninet. they've replaced the printer twice and what it's come down to is the printer CANNOT, not that it's broken or malfunctioning just that it cannot, print multiple rows of stickers without losing alignment. something about it not being able to keep track as it feeds the media to go back and cut accurately after printing. problem with that is anyone with a cricut, bn-20, or other vinyl cutting devices knows that it's completely possible and not at all unrealistic to expect a sticker printer to be able to cut more than one row of images at a time without going out of alignment. They've told me the only option is to print one row at a time, which means for a simple sheet of 10 mixed 2" stickers, 2 columns by 5 rows, i have to set up 5 different jobs, to print one row at a time, and lose media in between each row because the printer stops and starts between jobs with a bigger gap than what i can arrange them at on the single sheet. It's ridiculously useless as a print and cut machine unless all you're doing is printing the same image over and over that you can set up as multiple copies of the same job instead of arranging them all in one 12" length (it's max it can do in a job)
I ran a job on my bn-20 the other day that was over 30 ft of decals that it went back and cut all of just fine without losing it's alignment but I can't do 4 inches, 2 rows, of 2" stickers, on this thing
I started my support venture well within warranty period but after months of going in circles, it's out of warranty, jpplus won't take a return, and uninet says it's just how it works. Or doesn't work, to be more accurate. So it's a $3,000 paperweight for me, not even counting all the wasted media and ink and hours of time just trying to print a couple of 12" sticker sheets.
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