Thank you for your review, Tamie. We are sorry that you had a not so great experience when using the Cricut Infusable Inks on this mug. We reached out to Cricut, and they stated they will not stand behind the inks or paper transferring properly unless it is on one of the substrates that they sell or is marked with a certified tag by Cricut. That said, maybe adjusting the settings could help it transfer better. Our Advanced Support Team is reaching out to you as well to see what we can do to help!